When your bot hands a chat to a person, you can now pick several agents instead of one, and they take turns. Send sales chats to your sales team and support chats to your support team, with the work shared evenly inside each team.
Three upgrades to the way you talk to customers: record a voice note right in the inbox, send a location they can tap to navigate to, and edit your WhatsApp business profile without leaving Waplify.
Agents now have a third view scope — Only their assigned chats — so you can give an agent the strictest possible inbox: they see only the conversations assigned to them, and nothing else.
The Waplify inbox is now built for teams — assign conversations to teammates, hand them off, resolve them when they're done, and pick the layout that fits how you work.