Three upgrades to the way you talk to customers: record a voice note right in the inbox, send a location they can tap to navigate to, and edit your WhatsApp business profile without leaving Waplify.
Agents now have a third view scope — Only their assigned chats — so you can give an agent the strictest possible inbox: they see only the conversations assigned to them, and nothing else.
The Waplify inbox is now built for teams — assign conversations to teammates, hand them off, resolve them when they're done, and pick the layout that fits how you work.