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Voice Notes, Locations, and a Polished Business Profile

Three upgrades to the way you talk to customers: record a voice note right in the inbox, send a location they can tap to navigate to, and edit your WhatsApp business profile without leaving Waplify.

Send a voice note​

Some things are faster to say than to type. Hold the microphone in the message box and talk.

  • You see a live waveform while recording, so you know it's picking you up.
  • Before it sends, you get a review bar — play it back, and re-record or delete if you fumbled it.
  • Waplify converts the recording to the format WhatsApp expects, so it arrives as a proper voice note on the customer's phone, not a file attachment.
  • It appears in the chat immediately while it uploads, so you can carry on with the next conversation.

Great for explaining a price breakdown, reassuring an upset customer, or answering a long question in ten seconds.

Send a location​

You can now send a real map location instead of typing out an address and hoping it makes sense.

  • Click the location option in the message box and search for the place — shops, landmarks, buildings — using the built-in map picker.
  • The customer receives a tappable location that opens directly in their maps app with directions.
  • You can also send a location from a flow, so a bot can share your showroom or pickup point automatically when someone asks "where are you?"

Perfect for shops, clinics, restaurants, service centres, and delivery pickups.

Your customers see you typing​

When an agent starts replying, the customer now sees the familiar "typing…" indicator in WhatsApp — the same cue they'd get from a friend.

It's a small thing that makes a big difference: people wait instead of sending "hello??" three more times, and the conversation feels human rather than automated.

Edit your WhatsApp business profile​

Your business profile is what customers see when they tap your name in WhatsApp. You can now manage it under Settings, without digging through Meta's Business Manager.

  • Update your profile photo, about text, description, address, email, and website.
  • Changes go live on WhatsApp straight away.
  • Managing more than one number? Each has its own profile and avatar, shown side by side so you never edit the wrong one.

Know how each number is connected​

Every WhatsApp number in Settings now carries a small badge showing how it was connected — whether it's a full API number or one shared with the WhatsApp Business app on your phone.

That matters because the two behave differently: shared numbers let you reply from your phone and stay in sync, while API-only numbers are managed entirely from Waplify. The badge means you can tell at a glance, instead of guessing why one number behaves differently from another.

See Sending Messages and WhatsApp Account Info for details.