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A Shared Inbox Built for Teams

The Waplify inbox is now built for teams — assign conversations to teammates, hand them off, resolve them when they're done, and pick the layout that fits how you work.

Pick your inbox style​

Workspace owners and admins can now choose how the inbox is laid out for everyone:

  • Team — conversations are split into Mine, Unassigned, Open, and Resolved tabs, so a group can divide the work
  • Simple — one combined inbox, best if you mostly broadcast and reply only occasionally

You'll find this under Settings → Inbox & routing. See Inbox Style & Auto-Assignment.

Assign, hand off, and resolve conversations​

Every conversation can now be assigned to a specific teammate, so two people never reply to the same customer. You can:

  • Assign an unassigned conversation to yourself or a teammate
  • Transfer a conversation to someone else, with an optional handoff note
  • Resolve a conversation when it's finished — and reopen it any time
  • See a customer's details, tags, and journey in the info panel beside the chat

Full walkthrough: Working as a Team in the Inbox.

Auto-assign new conversations​

Turn on auto-assignment and Waplify shares new conversations across your team automatically, round-robin, so nobody has to pick them up by hand. Choose who's in the assignment pool, and decide whether reopened conversations go back to the original agent.

More chat improvements​

  • Message reactions — react to any message with an emoji, just like in WhatsApp
  • Link previews — links in chat now show a preview card with the page's image and title
  • A live window timer — every conversation shows how much time is left in the 24-hour reply window

Subscription management, refreshed​

The subscription screen under Settings has been rebuilt — view your current plan, upgrade or schedule a downgrade, cancel, and see your full payment history, all in one place.