What's New in Waplify

When your bot hands a chat to a person, you can now pick several agents instead of one, and they take turns. Send sales chats to your sales team and support chats to your support team, with the work shared evenly inside each team.

Every plan (Starter, Growth and Business) can now be paid for two years at a time, at 35% less per month than quarterly. You pay once, your price stays locked for 24 months, and nothing is charged automatically.

Flows have a new Send Catalog block, so your chatbot can show the right products the moment a customer asks: your whole catalog, one product, a list you pick, or a collection you keep in Meta. When the customer sends a cart back, your Order received flow now always picks it up, even if the chatbot was still waiting on something else.

Every place that sends a template now checks it is approved first, including chatbot flows, which previously only checked when the flow was published. When something is wrong you get a sentence you can act on instead of an error from Meta about a title you never wrote.

Selling on WhatsApp is not for every business, so Commerce no longer sits in everyone's menu whether they want it or not. It is now an app you install, on a rebuilt Apps & Integrations page. It is free, included in every plan, and off until you turn it on.

The Delay block can now wait until a date, a weekday, or a time of day instead of just counting hours. A new Send WhatsApp block messages your own team from inside a flow. And the builder finally has copy, paste, duplicate and undo.

Message credits used to be a single number that went down. Now there is a full credit history, laid out like a statement, showing what was charged, what was refunded, and which campaign each charge belongs to.

You can now park a template as a draft before it ever goes to Meta, come back to it later, and publish it when it is ready. And if a WhatsApp number is disconnected, its templates are no longer deleted: they are kept as drafts so you can put them back on a new number.

You can now read, update and delete a contact using their phone number instead of a Waplify contact ID, and add or remove group members the same way. Alongside that, a batch of fixes to sending, search and delivery.

Two new message types close the loop on a sale: Order details, which lets a customer pay without leaving the chat, and Order status, which tells them when their order is confirmed, shipped or cancelled. Your chatbot can run the whole thing.