Payments & Invoices
What are Payments & Invoices?
Waplify keeps a record of all your payments and generates invoices for each transaction. You can view your complete payment history, check payment statuses, and download invoices from your account settings.
How to use it
Viewing payment history
- Go to Settings > Subscription from the sidebar
- Scroll down to the Payment History section
- Each entry shows:
- Plan type — which plan the payment was for
- Amount and currency
- Payment status — successful, failed, or pending
- Date of the transaction
Downloading an invoice
- In the Payment History section, find the payment you need an invoice for
- Click the Invoice or Download link next to that payment
- The invoice will open with your payment details
Retrying a failed payment
- If a payment has failed, you will see a Retry option
- Click Retry Payment to attempt the payment again
- The Razorpay payment window will open for you to complete the transaction
Understanding your charges
Waplify has two separate types of charges:
| Charge | Paid to | Description |
|---|---|---|
| Waplify Subscription | Waplify | Platform access fee (quarterly, yearly, 2-year, or lifetime) |
| WhatsApp Messaging | Meta (Facebook) | Per-conversation charges for messages sent through WhatsApp |
Your Waplify payment history only shows the platform subscription charges. Meta messaging costs are managed separately on Meta's billing portal.
Tips & best practices
- Keep your payment method updated to avoid failed payments and service interruptions
- Download invoices promptly if you need them for accounting or tax purposes
- If a payment fails, check with your bank first — most failures are due to card declines or insufficient balance
- Remember that your Waplify subscription and WhatsApp messaging costs are billed separately by different companies — see Subscription Plans for details on what each plan includes
Frequently asked questions
What payment methods does Waplify accept?
Waplify uses Razorpay, which supports credit cards, debit cards, UPI, net banking, and wallets depending on your region.
Can I get a GST invoice?
Invoice details depend on your account information. Make sure your business details are correctly set up in your Account Settings.
What happens if my payment fails?
Nothing is charged automatically, so a failed payment just means the plan wasn't bought or renewed. Your current plan keeps running until its end date. Check with your bank, then try again from Settings > Subscription. If your plan has already ended, everything keeps working for about 3 more days before most of the app pauses until you renew.
Do I get charged for WhatsApp messages through Waplify?
No. WhatsApp messaging costs are charged directly by Meta to the payment method you set up on Meta's billing portal. Waplify does not add any markup to messaging costs.
Can I switch between quarterly, yearly and 2-year billing?
Yes, from the Subscription page. Moving to a higher plan or a longer period takes effect immediately, and you get credit for the days you haven't used. Moving to a lower plan is scheduled for the end of your current period. On a 2-Year plan, you can switch to a shorter period when your 2 years end.