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Using Templates in Campaigns

What is Campaign Templates & Personalization?​

When creating a campaign, you select a message template and personalize it for your audience. This page explains how to choose the right template, fill in variables with contact-specific data, and attach media files.

How to use it​

Selecting a template for your campaign​

  1. During campaign creation, you will see a template dropdown
  1. Only approved templates appear in the list
  2. Select the template you want to use
  3. A preview of the template will be shown so you can see what the message will look like

Mapping template variables​

If your template has variables (like {{1}}, {{2}}), you need to tell Waplify what values to insert:

  1. After selecting a template, the variable mapping section appears
  1. For each variable, you have two options:
    • Map to a contact field — the value changes per contact (e.g., map {{1}} to "First Name")
    • Fixed value — the same value for every recipient (e.g., a promo code or URL)
  2. Available contact fields for mapping include:
    • First Name
    • Last Name
    • Phone Number
    • Email
    • Company
  3. Fill in all required variables before proceeding

Example:

VariableMappingResult
{{1}}Contact's First Name"Hi Rahul, ..." / "Hi Priya, ..."
{{2}}Fixed: "SUMMER20""Use code SUMMER20" for all contacts

Attaching media​

If your selected template has a media header (image, video, or document):

  1. An upload area will appear during campaign creation
  1. Click to upload or drag your file
  2. Supported formats:
    • Images: JPG, PNG (recommended under 5 MB)
    • Videos: MP4
    • Documents: PDF
  3. The same media file will be sent to all recipients in the campaign

Tips & best practices​

  • Preview before sending — always check the template preview to make sure your message looks right with the mapped variables
  • Use personalization — messages with the contact's name feel more personal and get better engagement
  • Prepare media in advance — have your image or document ready before creating the campaign
  • Keep media lightweight — smaller files load faster on the recipient's phone, especially on slow connections
  • If a variable mapping is wrong, messages might look odd — double-check each variable mapping

Frequently asked questions​

What if I don't see my template in the dropdown?​

Make sure the template is approved on Meta and that you have clicked Sync Templates on the Templates page. Only approved and synced templates appear in the campaign dropdown.

Can I use the same template for multiple campaigns?​

Yes! You can use the same template for as many campaigns as you want, with different variable values and media each time.

What if a contact's first name is missing?​

If the mapped field is empty for a contact, the variable will be sent blank. To avoid this, make sure your contacts have the required fields filled in before creating the campaign.

Can I send a campaign without media if the template has a media header?​

No. If the template requires a media header, you must upload a file. Choose a template without a media header if you don't want to include media.

Can I change the template after creating the campaign?​

You can change the template while the campaign is still in draft status. Once sent, it cannot be changed.