What is Flows V2?
What is Flows V2?
Flows V2 is Waplify's next-generation chatbot builder. Like the original Flows, you design an automated WhatsApp conversation on a visual canvas — but Flows V2 can do far more than show a few menu buttons. Your bot can now:
- Ask customers questions and save their answers (name, email, order number, a photo, a location, and more)
- Make decisions based on what someone says or who they are
- Hand the chat to a real person on your team at exactly the right moment
- Connect to your other tools — call an external service or read and write Google Sheets
Flows V2 runs alongside your existing Flows, so nothing you've already built changes. You'll find it as Flows V2 in the sidebar (marked Beta). The original builder stays under Flows.
Flows V2 vs. the original Flows
| Flows (original) | Flows V2 | |
|---|---|---|
| Send messages | Yes | Yes — text, buttons, lists, media, location, templates, and interactive forms |
| Ask & save answers | No | Yes — capture text, numbers, email, phone, dates, files, and more |
| Personalize with saved values | Limited | Yes — reuse any saved answer or contact field |
| Branching & logic | Basic | Conditions (with AND/OR), Switch, Business Hours, delays |
| Hand off to a human | No | Yes — Assign to Agent, with the bot stepping aside automatically |
| Connect to other tools | No | Yes — call an API, read/write Google Sheets |
| See every conversation | Limited | Full Flow Sessions view with step-by-step replay |
What you can build
Each capability has its own guide:
- Build your first flow — the builder, triggers, validating, and publishing
- Ask questions & save answers — capture input and personalize messages
- Logic & branching — send the conversation down the right path
- Hand off to a human — pass the chat to your team
- Connect to other tools — APIs and Google Sheets
- Monitor your flows — see and replay every conversation
The building blocks
You build a flow by dragging blocks onto the canvas and connecting them. Blocks come in four groups:
- Send — send a message (text, buttons, a list, media, a location, an approved template, or an interactive form)
- Ask — ask the customer for something and save their answer
- Utility — logic and timing: conditions, switches, business hours, delays, waiting for delivery, and handing off to an agent
- Connectors — talk to other tools: call an API or use Google Sheets
Flow statuses
Every flow shows a status badge:
| Status | What it means |
|---|---|
| Draft | Still being built — not responding to customers yet |
| Active | Published and live — responding to its triggers |
| Archived | Switched off and stored for reference |
Frequently asked questions
Do I need technical knowledge to use Flows V2?
No. Building, asking questions, branching, and handing off to your team are all visual — no code. The only advanced part is the Connectors (calling an API), which a developer can help set up.
Will my existing Flows stop working?
No. Flows V2 is a separate, newer builder. Your original flows keep running exactly as before.
Do I need approved templates?
Only for the Send Template block, which sends a pre-approved WhatsApp template. Most other blocks send normal messages that work inside an open conversation.
Is it really a chatbot — does it run 24/7?
Yes. Once a flow is Active, it responds to its triggers automatically at any time, even when your team is offline.