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Quick Responses

What are Quick Responses?​

Quick Responses are pre-written message templates you can use in the chat inbox. Instead of typing the same reply over and over, you create it once and insert it with a click. They are great for common questions, greetings, or standard replies.

How to use it​

Creating a quick response​

  1. Go to Settings > Quick Responses from the sidebar
  2. Click Create Quick Response
  1. Fill in:
    • Name — a short label to identify this response (e.g., "Business Hours")
    • Message — the actual text you want to send
    • Type — choose text, image, video, audio, or document
  2. If you chose a media type, upload the media file
  3. Click Save

Using quick responses in chat​

  1. Open a conversation in the Chat inbox
  2. In the message input area, click the Quick Response icon
  1. Browse or search for the response you want
  2. Click on it to insert the text into the message input
  3. Edit if needed, then send

Editing or deleting a quick response​

  1. Go to Settings > Quick Responses
  2. Click on any response to edit it
  3. Or click the delete icon to remove it

Tips & best practices​

  • Create quick responses for your most common replies — business hours, pricing, directions, thank you messages
  • Use descriptive names so you can find them quickly when chatting
  • You can include placeholders in your messages (like {name} or {order_id}) that you fill in each time you use the response
  • Quick responses with media (images, documents) are useful for sending price lists, menus, or brochures repeatedly
  • Keep your quick response library organized — delete outdated ones to keep the list manageable

Frequently asked questions​

Can all team members use the same quick responses?​

Quick responses are available to all team members who have chat access in your organization.

Is there a limit on how many quick responses I can create?​

There is no strict limit. Create as many as you need.

Can I use quick responses in campaigns?​

No. Quick responses are only for one-on-one chat conversations. For campaigns, you use WhatsApp message templates.

Can I include images or documents in a quick response?​

Yes. When creating a quick response, you can choose a type other than text and upload media. This makes it easy to send product images, PDF menus, or other files with a single click.

Can I search for a quick response?​

Yes. The quick response picker in the chat has a search function. Just type a keyword to find the response you need.