Skip to main content

Answer From Your Phone, and Never Miss a Reconnect

Two upgrades that make the Waplify inbox feel effortless: you can now answer customers straight from the WhatsApp Business app and stay in sync, and the inbox reconnects on its own whenever your connection blips.

Reply from your phone — everything stays in sync (coexistence)​

You don't have to be at your desk to answer a customer. Reply to them directly in the WhatsApp Business app on your phone, and Waplify keeps up:

  • Your reply appears in the Waplify inbox as an outgoing message — photos and files included — so your whole team sees the full conversation.
  • Unread counts stay accurate. Read or reply on your phone and the unread badge clears in Waplify too, so the inbox doesn't pile up with chats you've already handled.
  • Your chatbot steps aside. If a flow is running for that contact and you jump in from your phone, the bot automatically pauses so it never talks over you.

This is on by default; admins can control the auto-pause in Inbox Style & Auto-Assignment.

A connection that heals itself​

Wi-Fi drops, phones lock, tabs sleep. The inbox now handles all of it quietly:

  • A calm "Reconnecting…" note instead of an alarming "connection lost" warning.
  • It keeps retrying on its own — no more refreshing the page.
  • The instant your network returns, or you switch back to the tab, it reconnects immediately and catches up on anything you missed.

See the Inbox Overview for details.